Last updated: August 26, 2026

How your order travels from our North Hollywood dispatch point to your door. Read this alongside our Refund & Returns Policy.

Where we deliver. We ship anywhere in the United States, Alaska and Hawaii included. We do not currently ship internationally. Orders can go to a residential or business address; if you need delivery to a PO box, tell us before ordering so we can confirm the carrier will accept it.

Getting your order out. We pack Monday to Friday, excluding US public holidays. Once payment clears, an in-stock pair is handed to the carrier within one to two business days. A confirmation email arrives at the moment of purchase, and a second email carrying the tracking number goes out when the parcel is scanned.

What shipping costs. Standard delivery is free on orders over $150 shipping within the United States. On orders below that threshold, one flat rate is calculated and shown on the checkout page before you pay — there is nothing added afterwards. Delivery to Alaska and Hawaii, and any expedited service, is priced at checkout in the same way.

How long it takes. Once the parcel leaves us, standard delivery normally takes three to seven business days. Alaska, Hawaii and rural routes usually sit at the longer end of that. These figures come from the carriers and are estimates, not promises: weather, holiday backlogs and carrier problems can stretch them, and we can’t be held responsible for delays once a parcel is in the carrier’s hands.

Following your parcel. Use the tracking number in your dispatch email. If the tracking hasn’t moved for two business days, email us with your order number and we’ll open a trace with the carrier and stay on it until there’s an answer.

Addresses. Please check your address carefully at checkout — apartment numbers and unit letters especially. We can usually correct an address before the label prints, so tell us quickly if you spot a mistake. Parcels returned to us because the address was wrong or incomplete can be resent, but the second shipping charge falls to you.

When nobody is home. Carriers may leave a parcel, take it to a neighbour or hold it at a depot depending on their own rules and the value of the order. Where a signature is required, someone over 18 needs to be there to sign.

Lost or damaged in transit. If your parcel is declared lost, or the box arrives crushed or opened, contact us within 7 days of the delivery date shown in tracking. Send your order number and photographs of the packaging and the shoes. We’ll file the carrier claim ourselves and get a replacement or refund to you rather than leaving you to argue with them.

Questions. Anything about shipping, tracking or delivery — just ask.

Contact us. TheFootWear, 123rd Avenue, North Hollywood, California 91606. Email: support@thefootwear.shop. Phone: 818-726-3758.